Terms of Service

Last updated: 1st January 2026

These Terms of Service ("Terms") govern your use of the website and services provided by novahelm GmbH ("novahelm", "we", "us", or "our"). By accessing or using our website and services, you agree to be bound by these Terms.

Acceptance of Terms

By accessing and using the novahelm website (novahelm.pro) and our IT services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

These Terms apply to all users of our website and services, including clients, visitors, and any other users who access or use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Description of Services

novahelm provides professional IT services including but not limited to:

• Software development and custom application creation
• Cloud solutions and infrastructure services
• IT consulting and strategic technology planning
• Cybersecurity services and solutions
• Digital transformation consulting
• Technical support and maintenance services

Specific terms for individual services may be outlined in separate service agreements or statements of work.

User Obligations

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt the integrity or performance of our services
• Not attempt to gain unauthorised access to our systems or networks
• Respect the intellectual property rights of novahelm and third parties
• Comply with all applicable laws and regulations
• Maintain the confidentiality of any login credentials provided to you

You are responsible for all activities that occur under your account or through your use of our services. You must notify us immediately of any unauthorised use of your account or any other breach of security.

Service Availability

While we strive to maintain continuous availability of our services, we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Emergency repairs or security measures
• Circumstances beyond our reasonable control
• Third-party service provider issues

We will make reasonable efforts to provide advance notice of planned maintenance when possible.

Payment Terms

Payment terms for our services will be specified in individual service agreements or invoices. Unless otherwise agreed:

• Invoices are payable within 30 days of the invoice date
• All fees are quoted and payable in Euros (EUR)
• Late payments may incur additional charges as permitted by law
• We reserve the right to suspend services for overdue accounts
• Refunds, if applicable, will be processed according to the specific service agreement

Intellectual Property

The novahelm website and services contain content that is protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to:

• Website design, layout, and graphics
• Software code and applications developed by novahelm
• Documentation, guides, and written materials
• Trademarks, logos, and brand elements
• Proprietary methodologies and processes

You may not reproduce, distribute, modify, or create derivative works of our intellectual property without our express written permission. For custom development work, intellectual property rights will be addressed in the specific service agreement.

Confidentiality

We understand that in the course of providing IT services, we may have access to confidential information about your business. We commit to:

• Maintain strict confidentiality of all client information
• Use confidential information only for the purpose of providing services
• Implement appropriate security measures to protect confidential data
• Not disclose confidential information to unauthorised third parties
• Return or destroy confidential information upon request or contract termination

Limitation of Liability

To the maximum extent permitted by applicable law, novahelm shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Business interruption or system downtime
• Cost of procurement of substitute services
• Damages arising from third-party actions

Our total liability for any claims arising out of or related to these Terms or our services shall not exceed the amount paid by you to novahelm for the specific service giving rise to the claim in the twelve months preceding the claim.

This limitation of liability does not apply to damages caused by our gross negligence or wilful misconduct, or where prohibited by applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless novahelm, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your use of our services in violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Any content or data you provide to us

Data Protection

We are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our collection, use, and processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

By using our services, you consent to the collection and processing of your personal data as described in our Privacy Policy. For more information, please review our complete Privacy Policy.

Termination

Either party may terminate a service agreement with appropriate notice as specified in the individual service contract. We reserve the right to suspend or terminate your access to our services immediately if:

• You violate these Terms of Service
• Your account becomes overdue
• We reasonably believe termination is necessary to protect our systems or other users
• Required by law or regulatory authorities

Upon termination, your right to use our services will cease immediately, and we may delete any data associated with your account after a reasonable notice period, subject to our data retention obligations.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, government actions, or internet service provider failures.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Germany. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dortmund, Germany.

If you are a consumer residing in the European Union, you may also bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights as a consumer under applicable consumer protection laws.

Dispute Resolution

Before initiating any formal legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a mutually acceptable solution.

For disputes that cannot be resolved through direct negotiation, we may agree to participate in mediation or arbitration as an alternative to court proceedings, subject to mutual agreement on the specific process and rules.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and novahelm regarding the use of our services and supersede all prior agreements and understandings.

Contact Information

If you have any questions about these Terms of Service, please contact us: